Guest Services Sales Associate (Part-time)
*Weekends required

The Guest Services Sales Associate (GSSA) is the initial point-of-contact for visitors to Drayton Hall and accordingly key to the guest experience. Reporting directly to the Director of Retail and Admissions, the GSSA will serve in various capacities including, but not limited to, museum shop operations, membership sales, ticketing, and front desk communications. The position requires ability to problem solve and respond to unexpected situations quickly, efficiently, and in a positive manner, following Drayton Hall Preservation Trust policies and procedures.

DUTIES
• Must be able to articulate the site’s mission to a wide range of audiences and work as a team player to further the mission of Drayton Hall.
• Exemplify dedication to excellent visitor service by providing accurate information on the visitor experience including: history of the site, program content, tour availability, visitor amenities.
• Represent Drayton Hall and serve as a primary point of contact with guests. Greet all guests in a friendly, helpful, and courteous manner. Respond with good judgment to a wide variety of situations and people.
• Be capable of opening and closing the museum shop, front gate and gate house in accordance with the daily procedures established by Drayton Hall Preservation Trust.
• Serve as museum shop salesperson, welcoming guests, answering questions and selling merchandise and memberships.
• Must be able to open and close museum shop including reconciling and balancing tender reports and prepare daily closing reports.
• Maintain the neat and clean visual appearance of the museum shop.
• Unpack, pack, restock and merchandise museum shop inventory as needed.
• Process and package online orders.
• Learn and maintain product knowledge to facilitate sales.
• Sell tickets to guests and provide orientation information.
• Assist with special events as needed.
• Answer incoming calls, responding to inquiries in an appropriate manner.
• Be knowledgeable and well trained in site security procedures.
• Provide assistance in case of emergency on the property or on Ashley River Road by phoning appropriate authorities; screen out potential trespassers.
• Other duties as assigned.
• QUALIFICATIONS
• 1-3 years’ experience in a professional capacity working with public audiences, preferably in sales, retail or customer service position. Experience working in a historic site or related visitor services setting a plus.
• Basic problem-solving skills, including issue identification and prioritization. Ability to understand instructions and deadlines and execute tasks as assigned, with ability to learn and handle routine tasks without close supervision.
• Excellent attention to detail.
• Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion.
• Strong verbal and written communication skills. Must be able to articulate the site’s mission to a wide range of audiences. Experience working with and helping to engage culturally diverse audiences preferred; bi-lingual (English/Spanish) a plus.
• Ability to adapt and be flexible in a dynamic work environment
• Basic experience with Microsoft Office Suite required; experience with computerized ticketing, Shopify ECommerce and point of sale systems a plus.
• Bachelor’s degree (or equivalent years of experience) required, preferably in fields of history, historic preservation, archaeology, or museum studies.
• Some lifting/manual labor tasks may be required when working in the Museum Shop.
• Weekends and some holiday required.
• No phone calls, please.

Please email résumé to kludwig@draytonhall.org

Guest Services Sales Associate (Part-time)
*Weekends required

The Guest Services Sales Associate (GSSA) is the initial point-of-contact for visitors to Drayton Hall and accordingly key to the guest experience. Reporting directly to the Director of Retail and Admissions, the GSSA will serve in various capacities including, but not limited to, museum shop operations, membership sales, ticketing, and front desk communications. The position requires ability to problem solve and respond to unexpected situations quickly, efficiently, and in a positive manner, following Drayton Hall Preservation Trust policies and procedures.

DUTIES
• Must be able to articulate the site’s mission to a wide range of audiences and work as a team player to further the mission of Drayton Hall.
• Exemplify dedication to excellent visitor service by providing accurate information on the visitor experience including: history of the site, program content, tour availability, visitor amenities.
• Represent Drayton Hall and serve as a primary point of contact with guests. Greet all guests in a friendly, helpful, and courteous manner. Respond with good judgment to a wide variety of situations and people.
• Be capable of opening and closing the museum shop, front gate and gate house in accordance with the daily procedures established by Drayton Hall Preservation Trust.
• Serve as museum shop salesperson, welcoming guests, answering questions and selling merchandise and memberships.
• Must be able to open and close museum shop including reconciling and balancing tender reports and prepare daily closing reports.
• Maintain the neat and clean visual appearance of the museum shop.
• Unpack, pack, restock and merchandise museum shop inventory as needed.
• Process and package online orders.
• Learn and maintain product knowledge to facilitate sales.
• Sell tickets to guests and provide orientation information.
• Assist with special events as needed.
• Answer incoming calls, responding to inquiries in an appropriate manner.
• Be knowledgeable and well trained in site security procedures.
• Provide assistance in case of emergency on the property or on Ashley River Road by phoning appropriate authorities; screen out potential trespassers.
• Other duties as assigned.
• QUALIFICATIONS
• 1-3 years’ experience in a professional capacity working with public audiences, preferably in sales, retail or customer service position. Experience working in a historic site or related visitor services setting a plus.
• Basic problem-solving skills, including issue identification and prioritization. Ability to understand instructions and deadlines and execute tasks as assigned, with ability to learn and handle routine tasks without close supervision.
• Excellent attention to detail.
• Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion.
• Strong verbal and written communication skills. Must be able to articulate the site’s mission to a wide range of audiences. Experience working with and helping to engage culturally diverse audiences preferred; bi-lingual (English/Spanish) a plus.
• Ability to adapt and be flexible in a dynamic work environment
• Basic experience with Microsoft Office Suite required; experience with computerized ticketing, Shopify ECommerce and point of sale systems a plus.
• Bachelor’s degree (or equivalent years of experience) required, preferably in fields of history, historic preservation, archaeology, or museum studies.
• Some lifting/manual labor tasks may be required when working in the Museum Shop.
• Weekends and some holiday required.
• No phone calls, please.

Please email résumé to kludwig@draytonhall.org

Under the supervision of the Communications and Marketing Manager, the Marketing Content Creator will be responsible for creating, reviewing, and editing content for the company which will be published on the company’s website and social media pages. The marketing content creator is expected to work simultaneously with various departments within the organization to maintain consistency between marketing campaigns and content published. This position requires brainstorming and suggestions of new and innovative ways and uses of platforms to increase current engagement and increase social media audiences.

This is a nonexempt, part-time, hourly position.

Essential Duties and Responsibilities

Qualified candidates please email your résumé to Patty Sailer at psailer@draytonhall.org

Under the supervision of the Communications and Marketing Manager, the Marketing Content Creator will be responsible for creating, reviewing, and editing content for the company which will be published on the company’s website and social media pages. The marketing content creator is expected to work simultaneously with various departments within the organization to maintain consistency between marketing campaigns and content published. This position requires brainstorming and suggestions of new and innovative ways and uses of platforms to increase current engagement and increase social media audiences.

This is a nonexempt, part-time, hourly position.

Essential Duties and Responsibilities

Qualified candidates please email your résumé to Patty Sailer at psailer@draytonhall.org

Position Summary

The part-time interpreter position supports the overall mission of Drayton Hall Preservation Trust by leading tours and providing clear, informative, and engaging information to individuals and groups of various ages, backgrounds, and education levels.

Established in 1738, Drayton Hall was the residence of the Drayton family and approximately 45-60 enslaved people. It served as the headquarters for an expansive agricultural corporation that was dependent on the labor of enslaved people working at over 100 plantations across over 76,000 acres. We interpret the lives of John Drayton and his descendants alongside individual stories of some of the enslaved people who built Drayton Hall as well as the wealth that created it. Interpreters at Drayton Hall are trained to tell these stories and are responsible for leading tours that thoughtfully explore the site’s history, context, and culture.

Essential Duties and Responsibilities

•  Interpret the history of Drayton Hall and its diverse residents, including the enslaved workforce, individual enslaved people and families, 7 generations of the Drayton family, white employees on the plantation, and the site’s post-Civil War African American community.
•  Serve as a respectful and professional point-of-contact for visitors as they experience Drayton Hall. This includes responding thoughtfully to questions, providing useful guidance and practical directions on how to get around the property, and sharing what other programs and tours may be available.
•  Demonstrate strong communication skills while presenting 45- to 60-minute guided tours of Drayton Hall and other interpretive programs daily to diverse audiences of all ages and educational backgrounds. This includes providing clear, historically accurate information about slavery, social hierarchies, and other historic topics in an engaging and thoughtful manner, as well as answering visitors’ questions respectfully, utilizing primary documents provided by Drayton Hall Preservation Trust and helping connect visitors with resources.
•  Competently and conscientiously interpret the history and legacy of slavery and the experiences of enslaved and free African descendants at Drayton Hall for diverse audiences.
•  Conduct educational and special interpretive programs for adult and student groups of all ages, varying tour content and techniques based on group needs or requests. Assist with program preparation and clean-up.
•  Actively participate in interpreter training or enhancement programs to expand knowledge of the property and/or interpretive skills. Keep up with current research, supplied to you by Drayton Hall’s curatorial staff, and competently incorporate new information, perspectives, or stories into interpretation of the site when made available.
•  Assist with special events and programming as needed, sometimes on weekends and/or after regular business hours. This may consist of helping to set up and clean up before and/or after programs, providing directions to guests, or leading special-interest programs or tours.
•  Assist with basic site operations, including monitoring security of historic resources and visitor and staff safety, responding calmly and professionally to emergencies, following procedures, and promptly notifying supervisor of incidents.
•  Work as a cooperative member of a team, and be willing to lead, follow, and support colleagues in a tactful, positive way.
•  Contribute to the overall success of Drayton Hall in achieving its mission and 10-year strategic plan.

Other Duties & Responsibilities

• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able to work outdoors. The employee may have exposure to moderate noise, crowds at functions or events, and at times variances in weather. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Minimum Qualifications (Education, Experience, Skills)

•  B.A. or B.S. required; studies in history, African American history, public history, museum studies, museum education, architecture, historic preservation, anthropology, or similar fields preferred.
•  Ability to work weekends, as well as some evenings and holidays as necessary; hours vary.
•  Strong oral and written communication skills.
•  Able to synthesize information into clear, effective presentations.
•  Ability to work outdoors with some manual labor and lifting (when setting up for special programming – approximately up to 20 lbs.) required.

Please submit a cover letter and resume to asatterthwaite@draytonhall.org

Position Summary

The part-time interpreter position supports the overall mission of Drayton Hall Preservation Trust by leading tours and providing clear, informative, and engaging information to individuals and groups of various ages, backgrounds, and education levels.

Established in 1738, Drayton Hall was the residence of the Drayton family and approximately 45-60 enslaved people. It served as the headquarters for an expansive agricultural corporation that was dependent on the labor of enslaved people working at over 100 plantations across over 76,000 acres. We interpret the lives of John Drayton and his descendants alongside individual stories of some of the enslaved people who built Drayton Hall as well as the wealth that created it. Interpreters at Drayton Hall are trained to tell these stories and are responsible for leading tours that thoughtfully explore the site’s history, context, and culture.

Essential Duties and Responsibilities

•  Interpret the history of Drayton Hall and its diverse residents, including the enslaved workforce, individual enslaved people and families, 7 generations of the Drayton family, white employees on the plantation, and the site’s post-Civil War African American community.
•  Serve as a respectful and professional point-of-contact for visitors as they experience Drayton Hall. This includes responding thoughtfully to questions, providing useful guidance and practical directions on how to get around the property, and sharing what other programs and tours may be available.
•  Demonstrate strong communication skills while presenting 45- to 60-minute guided tours of Drayton Hall and other interpretive programs daily to diverse audiences of all ages and educational backgrounds. This includes providing clear, historically accurate information about slavery, social hierarchies, and other historic topics in an engaging and thoughtful manner, as well as answering visitors’ questions respectfully, utilizing primary documents provided by Drayton Hall Preservation Trust and helping connect visitors with resources.
•  Competently and conscientiously interpret the history and legacy of slavery and the experiences of enslaved and free African descendants at Drayton Hall for diverse audiences.
•  Conduct educational and special interpretive programs for adult and student groups of all ages, varying tour content and techniques based on group needs or requests. Assist with program preparation and clean-up.
•  Actively participate in interpreter training or enhancement programs to expand knowledge of the property and/or interpretive skills. Keep up with current research, supplied to you by Drayton Hall’s curatorial staff, and competently incorporate new information, perspectives, or stories into interpretation of the site when made available.
•  Assist with special events and programming as needed, sometimes on weekends and/or after regular business hours. This may consist of helping to set up and clean up before and/or after programs, providing directions to guests, or leading special-interest programs or tours.
•  Assist with basic site operations, including monitoring security of historic resources and visitor and staff safety, responding calmly and professionally to emergencies, following procedures, and promptly notifying supervisor of incidents.
•  Work as a cooperative member of a team, and be willing to lead, follow, and support colleagues in a tactful, positive way.
•  Contribute to the overall success of Drayton Hall in achieving its mission and 10-year strategic plan.

Other Duties & Responsibilities

• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able to work outdoors. The employee may have exposure to moderate noise, crowds at functions or events, and at times variances in weather. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Minimum Qualifications (Education, Experience, Skills)

•  B.A. or B.S. required; studies in history, African American history, public history, museum studies, museum education, architecture, historic preservation, anthropology, or similar fields preferred.
•  Ability to work weekends, as well as some evenings and holidays as necessary; hours vary.
•  Strong oral and written communication skills.
•  Able to synthesize information into clear, effective presentations.
•  Ability to work outdoors with some manual labor and lifting (when setting up for special programming – approximately up to 20 lbs.) required.

Please submit a cover letter and resume to asatterthwaite@draytonhall.org